Shipping Policy

Last Updated: June 30, 2026

Thank you for supporting Chaos Crew Rescue! Every order helps us create more adventures, creatures, and educational experiences.

Processing Time

Many of our products are made to order or produced in small batches.

Please allow 3–7 business days for your order to be processed before shipment. During product launches, holidays, or high-volume periods, processing times may be longer.

Domestic Shipping

At this time, Chaos Crew Rescue ships only within the United States.

We do not currently offer international shipping.

Shipping Confirmation

Once your order ships, you'll receive a confirmation email with tracking information (when available).

Delivery times depend on the shipping carrier and destination and are estimates only.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If you notice an error, contact us immediately. Once an order has shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

After your package has been accepted by the shipping carrier, delivery times are outside of our control.

If your package appears lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help.

Damaged Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

If the issue is confirmed, we'll send a replacement or otherwise work with you to resolve the problem.

Contact Us

Questions about your order or shipping? We'd love to help. Please contact us through our Contact page or by email.